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Call Specialist
Job Title: Call Specialist
Job Code: DCR210
Address: 1800 N. Hermitage Chicago, Illinois 60622
Phone:
Fax:
Emp Type: Full-Time
Required Education: Finished High School
Description: Basic Functions: Processes client requests for service via phone, email and other methods in a contact center environment, providing necessary, predefined resolution. Demonstrates compassionate, professional client service, adhering to contact center, department and program protocols. Provides data entry at level of accuracy meeting program requirements. Supports collaboration efforts with external agencies and organizations. Meets required performance metrics including answer/resolution rate, attendance, scheduled breaks and lunches. Work includes periods of consistent sitting at desk using computer and repetitive hand motion.

Preferred Requirements: 1+ year of college. One year call center experience. Also, one year nonprofit sector and social service experience. Bilingual Spanish.

Minimum Requirements: HS diploma/GED. One year customer service. Advanced computer and technology skills including calendar, email, text, IM/Chat, Office (Word, Excel, Outlook), browser and Windows.

Other Requirements: Bilingual
Attached Document: Not Available
Date Posted: 8/30/2017


Company Information
Company Name: Catholic Charities Of Chicago
Attention: Name: Not listed Address: 1800 N. Hermitage, Chicago, IL. 60622
Contact Email: wavila@catholiccharities.net


  Listing #:   1151   
  Date Created:   8/30/2017
  Last Updated:   9/1/2017
  Date Expired:   9/29/2017
  Print Ad:   False


The Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to race, color, religion, age, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.  For purposes of OFCCP (Office of Federal Contract Compliance Programs) compliance, all initial submissions received through this website will be treated as job seekers.